FAQs – Student System Support Center

It says username or password invalid. What do I do?

Go to myportal.essex.edu and click “forgot password” below the sign in button and follow the steps to reset your password.

I cannot log into Moodle. It says invalid.

Go to myportal.essex.edu and click “forgot password” below the sign in button and follow the steps to reset your password.
Try logging into moodle.essex.edu

How do I access my tax forms?

If you are a past student, follow the steps here: https://it.essex.edu/wp-content/uploads/2023/08/SSO-Intructions.pdf
Once that is set up, go to the “General Student Services” app to retrieve your tax forms.

How do I connect to the college wi-fi?

To learn how to connect to the college wi-fi, click here.

I forgot my security question answers.

Please contact the Student System Support Center at (973) 877-4401 or stop by on the third floor, room 3460

I cannot access my student email.

First, go to outlook.essex.edu and sign in with your username and password. If it gives invalid error, go to myportal.essex.edu and click “forgot password” below the sign in button and follow the steps to reset your password. If it still gives an error, contact the Student System Support Center at (973) 877-4401 or stop by on the third floor, room 3460

Setting up the Single Sign-On for new students

For Single Sign-On Instructions, click here.

I am a new student and I follow the steps to set up my Single Sign-on, but it still prompts me to contact the helpdesk.

Please contact the Student System Support Center at (973) 877-4401 or stop by on the third floor, room 3460

How to can I find my student email address, ID number or Useranme?

Click here to view instructions on how to find your student email address, ID number or Username.